Basechat - Anonymous text messaging software for helplines.
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A user contacts the helpline via WhatsApp or SMS
An agent answers from Basechat.
The agent can give the conversation a title and color.
Conversations with new messages are shown at the top.
A conversation is transfered to another agent.
The agent ends the conversation.
When the conversation ends, the user can fill in a survey. Answers are saved in spreadsheets and can be shown to the agent.
The agent can write notes.
The agent can evaluate the conversation.
Evaluated. The same conversation can be evaluated more than once if it continues.
Agents and coordinators can talk via groupchat.
An administrator chooses admin mode, and can now follow ongoing conversations.
An administrator can choose to label or block an abusive user.
If archiving is enabled, administrators can see and search through archived conversations.
Settings for robot messages.
Helpline settings.
Settings for sleep. If a user doesn't answer, their conversation's status is changed to sleeping.
Settings for evaluation.
Settings for archiving.
Canned responses.
Basechat can be made available in your language.
WhatsApp entry on website
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