Statistics (Example Data)

From

To

monday d. 01/10-2023 - wednesday d. 31/10-2023
(Both days included)

Totals for this period

Chat count: 737
Response rate: 76%

Chat count, duration over one minute: 689
Average duration: 41 minutes
Total duration: 503 hours
Total opening days: 31 days
Average wait: 4 minutes
Queue access open: 82%

Frequent users

Chat count	User count
0 but in form	29
0 but in queue	84
1	255
2	40
3	24
4	5
5	8
6	2
7	3
8	3
9	2
10	2
11	2
13	1
14	2
15	2
16	1
17	1
49	1


Has been in chat: 354 users
Closed form: 6%
Response rate for queue: 81%

Occupied and agent count

Period	Chat count	Queue open G1	G2	G3	G4 (freq)	Agents	Response Rate
Total	737	82%	81%	80%	30%	4,4	76%
Monday	104	69%	68%	66%	16%	3,6	68%
Tuesday	108	80%	79%	78%	19%	3,9	74%
Wednesday	117	82%	81%	80%	31%	4,8	78%
Thursday	101	88%	87%	86%	48%	4,9	79%
Friday	93	81%	80%	78%	21%	4,1	76%
Saturday	109	87%	86%	85%	39%	4,8	78%
Sunday	105	89%	89%	88%	39%	5,1	84%
18-19	158	95%	95%	94%	34%	4,3
19-20	135	96%	95%	94%	40%	4,7
20-21	127	92%	91%	90%	35%	4,7
21-22	119	89%	88%	86%	35%	4,6
22-23	125	77%	75%	73%	23%	4,2
23-24	73	42%	41%	39%	9%	3,9